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Frequently Asked Questions |
1. What is your pricing policy?
2. What are your shipping charges?
3. Where do you ship to?
4. How long will it take to get my order?
5. Do these items come pre-assembled or in boxes?
6. What is your return policy?
7. What forms of payment do you accept?
8. What is the best screen resolution for this site?
What is your pricing policy?
Prices are subject to change without notification. Please contact us if you need to verify a price.
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What are your shipping charges?
Shipping is free for all items in our catalog.
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Where do you ship to?
We are only able to ship to addresses in the United States. The costs involved with shipping elsewhere are currently too prohibitive. We
apologize for this inconvenience.
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How long will it take to get my order?
We try to stock an example of each item we sell. If your order is in our warehouse, delivery time is 1 to 3 weeks. If we have to
special order your item, delivery time is 12 to 16 weeks.
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Do these items come pre-assembled or in boxes?
Every item comes pre-assembled. There is no need for you to build anything.
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What is your return policy?
All products are inspected before shipment. If a piece arrives damaged please contact us to file a claim within twenty four hours. Include
all pertinent details and contact information.
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What forms of payment do you accept?
We accept Visa and Mastercard. Should you wish to place your order via fax, our number is 1-718-965-2066. Please feel
free to contact us anytime if you have any questions concerning payment options.
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What is the best screen resolution for this site?
This site is best viewed with the latest iteration of Internet Explorer, Netscape or Firefox with the screen resolution set at
1280 x 1024 or 1024 x 768. JavaScript is used extensively and should be enabled in your browser.
If the font edges on your computer appear jagged, not smooth, do the following: 1. Click Start in the lower left
corner of your screen. 2. Click Control Panel. 3. Find the System folder and double click to open. 4. Click the Advanced Tab.
5. Find Performance and click Settings. 6. Scroll down to "Smooth Edges Of Screen Fonts". 7. Place a check in the box and click
apply.
The text on your computer will now appear smooth or antialiased.
For questions regarding the use or functionality of our site E-mail the
support@chelseateak.com
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